We all suffer from a cognitive bias that causes us to jump to the conclusion that issues at work are people problems.
In social psychology, it’s called the “fundamental attribution error” and describes a tendency to overemphasize personal characteristics when judging other people’s actions and ignoring situational factors, while explaining your own actions through situational factors more than your characteristics.
The fundamental attribution error leads to many workplace issues being seen as insurmountable people problems, when in reality there are often process problems at play as well.
In this article for Strategic CHRO, Range Founder Dan Pupius shares how to differentiate people from process problems, and offers some tactics for solving them.
